Frequently Asked Questions
About Our Silk Products
Q: What is mulberry silk and why is it special?
A: Mulberry silk is produced by silkworms that feed exclusively on mulberry leaves. This creates the finest, most uniform silk fibers available, resulting in a smoother, more durable, and luxurious fabric. Unlike other silks, mulberry silk contains natural proteins that benefit your skin and hair, making it the premium choice for our KOKOON products.
Q: What makes KOKOON silk different from other silk products?
A: KOKOON uses only 100% pure Grade 6A mulberry silk, the highest quality available. Our production process preserves the natural proteins and amino acids in the silk that provide benefits for your skin and hair. We also rigorously test all our products for durability and performance.
Q: Are your products hypoallergenic?
A: Yes, mulberry silk is naturally hypoallergenic and resistant to dust mites, mold, and fungus, making it ideal for those with sensitive skin or allergies.
Product Care
Q: How do I care for my silk scrunchies?
A: We recommend gentle hand washing with mild soap in cool water. Rinse thoroughly, gently squeeze out excess water (do not wring), and lay flat to dry away from direct sunlight. Avoid using bleach or harsh detergents.
Q: How should I clean my silk pillowcase?
A: Hand washing is best, but you can also machine wash on a delicate cycle using cold water and mild detergent specifically formulated for silk. Place your pillowcase in a mesh laundry bag, avoid fabric softeners, and air dry away from direct sunlight.
Q: How long will my silk products last?
A: With proper care, KOKOON silk products can last for years. Regular gentle washing and proper storage will extend the life of your silk items.
Shipping & Returns
Q: How long will it take to receive my order?
A: Domestic orders typically ship within 1-2 business days and arrive within 3-5 business days. International shipping times vary by location, usually between 7-14 business days.
Q: What is your return policy?
A: We offer a 6-day satisfaction guarantee. If you're not completely satisfied with your purchase, you may return unworn, unwashed items in their original packaging for a full refund or exchange.
Q: Do you ship internationally?
A: Yes, KOKOON ships worldwide. International shipping rates and delivery times vary by location.
Benefits of Silk
Q: How does silk benefit my skin?
A: Silk helps maintain your skin's natural moisture balance, reduces friction that can cause creasing and irritation, and creates a protective barrier against environmental aggressors. The natural proteins in silk also support cellular regeneration and have anti-inflammatory properties.
Q: How does silk benefit my hair?
A: Silk creates significantly less friction than cotton or synthetic materials, which helps prevent hair breakage, split ends, and frizz. Our silk scrunchies won't create the creases that regular hair ties do, while our pillowcases help maintain your hairstyle overnight and reduce morning bedhead.
Q: Can silk really help with anti-aging?
A: While silk isn't a miracle cure for aging, its smooth surface reduces pulling and tugging on delicate facial skin, which can help prevent sleep creases that may eventually become permanent wrinkles. The moisture-retention properties also help keep skin hydrated, which is essential for maintaining youthful skin.
Orders & Purchasing
Q: Do you offer gift wrapping?
A: Yes, we offer elegant gift packaging for an additional fee. You can select this option during checkout.
Q: Can I customize my silk products?
A: We offer monogramming services for many of our products. Please check individual product pages for customization options.
If you have any questions not addressed here, please contact our customer service team at info@kokoon.in or call us at (XXX) XXX-XXXX during business hours.