Shipping Policy
Thank you for choosing KOKOON's premium mulberry silk products. We're committed to delivering your items safely and promptly. Please review our shipping policy below for complete information.
Domestic Shipping
Standard Shipping
- Processing time: 1-2 business days
- Delivery timeframe: 3-5 business days
Expedited Shipping
- Processing time: Same day for orders placed before 12pm EST
- Delivery timeframe: 1-3 business days
International Shipping
Standard International
- Processing time: 1-3 business days
- Delivery timeframe: 7-14 business days
Expedited International
- Processing time: 1-2 business days
- Delivery timeframe: 3-5 business days
Important Shipping Information
Order Tracking
- All shipments include tracking information
- Tracking details are sent via email once your order ships
- You can also view tracking information in your account dashboard
Customs & Import Duties
- International customers may be subject to customs fees, import duties, or taxes
- These charges are the responsibility of the customer and are not included in our shipping fees
- Please check with your local customs office for more information
Shipping Restrictions
- We currently do not ship to P.O. boxes
- Some international locations may have restrictions on silk imports
- Please contact us before placing an order if you're unsure about restrictions in your country
Delivery Issues
- If your package shows as delivered but you haven't received it, please contact us within 48 hours
- For packages damaged during transit, please take photos and contact us immediately
Holiday Shipping
During peak holiday seasons (November-December), please allow for additional processing and shipping time. We recommend placing orders early to ensure timely delivery for special occasions.
Contact Information
If you have any questions about shipping or delivery, please contact our customer service team:
- Email: info@kokoon.in
- Phone: (XXX) XXX-XXXX (Monday-Friday, 9am-5pm EST)
KOKOON is committed to providing you with the best shopping experience. We appreciate your business and thank you for your understanding of our shipping policies.