Order Return Policy

At KOKOON, customer satisfaction is our priority. We want you to be completely happy with your purchase of our premium mulberry silk products. Here's our comprehensive return and exchange policy:

Return Policy

Eligibility Requirements

  • Items must be returned within 10 days of delivery date
  • Products must be in original, unworn condition
  • All original packaging, tags, and accessories must be included
  • Proof of purchase (order number or receipt) is required

Non-Returnable Items

  • Personalized or monogrammed items
  • Items marked as "Final Sale"
  • Gift cards
  • Items damaged due to customer misuse
  • Products with signs of wear or washing

Exchange Process

If you'd like to exchange your purchase for a different color, size, or product:

  1. Contact our customer service team to initiate your exchange
  2. Receive a prepaid return label (domestic exchanges only)
  3. Ship your original item back to us using the provided label
  4. Once we receive your return, we'll process your new item for shipment
  5. You'll receive tracking information for your exchange item via email

Refund Information

  • Refunds will be issued to the original payment method
  • Original shipping costs are non-refundable
  • Return shipping costs are the responsibility of the customer unless the return is due to our error
  • Processing time for refunds is typically 5-7 business days after we receive your return
  • You'll receive email confirmation when your refund has been processed

Return Process

To initiate a return or exchange:

  1. Email info@kokoon.in with your order number and return request
  2. Our team will provide return instructions and address information
  3. Carefully package your items in their original packaging
  4. Ship your return with tracking information
  5. Once we receive and inspect your return, we'll process your refund or exchange

Damaged or Defective Items

If you receive a damaged or defective product:

  1. Contact us within 48 hours of delivery
  2. Provide photos of the damage or defect
  3. Our team will arrange a replacement or refund at no additional cost

We strive to make your experience with KOKOON as smooth as possible. If you have any questions about our return policy, please contact our customer service team at info@kokoon.in or call (XXX) XXX-XXXX during business hours.